Every job you've booked, tracked end to end.
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Pending
Accepted
Completed
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Advance payment pending
Your request reaches the worker only after the advance is paid. Nothing is sent out until then.
Payment failed
The last attempt didn't go through, so this booking hasn't been sent to the worker yet. If anything was debited, your bank reverses it automatically — it's safe to try again.
Payment completed — waiting for worker
has been notified and has limited time to accept. If they don't respond, your advance stays protected — you choose Reuse or Refund.
Time's up — finalising this request. Your advance is protected.
Worker assigned
accepted this booking and is heading to your address. Follow them live, or message them if anything changes.
Booking confirmed
Your worker sets off closer to the appointment. You can reschedule or cancel right up until they start travelling.
Worker is on the way
has started travelling to you. Keep your phone reachable — they may call on arrival.
Work in progress
The job has started. Once it's done, the worker submits the final amount and you'll be asked to confirm it here.
Confirm the final amount
The worker has submitted what this job came to. Check it and confirm — or raise a dispute if the figure looks wrong.
Amount under dispute
The worker has been notified and can correct the amount — you'll get a fresh confirmation request. If you can't agree, our support team settles it.
Job completed
Finished on . A quick rating helps the next customer pick the right worker. Thanks for rating this job — your invoice and full summary are saved on the booking.
Worker declined this job
This wasn't your fault, so your advance is protected — reuse it on another worker, or request a refund from the Refund Center.
Booking cancelled
Booking expired
The worker didn't respond in time, so this request was closed automatically. Your advance is protected — reuse it on another worker or take the refund.
This request closed before it was accepted. Your advance is protected — reuse it on another worker or take the refund.
Open the booking for the full picture, or contact support if something looks off.